Shipping policy
Shipping Policy
Last updated: 08-10-2025
Thank you for shopping with Yūgen Creative Studio.
We take great care in preparing and shipping your order to ensure it arrives safely and on time. Below you can find all details about our shipping process.
Shipping Locations
We currently ship within Belgium and the Netherlands.
Shipping Origin
All orders are shipped from our studio in Belgium.
Shipping Costs
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Standard shipping: €6.90
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Free shipping: on all orders over €99
Shipping costs are automatically calculated at checkout.
Processing Time
All orders are carefully packed and typically shipped within 2–5 business days.
You’ll receive a confirmation email with a tracking link once your order has been dispatched.
Delivery Time
Estimated delivery time: 2–5 business days.
Delays may occur during busy periods, but we always do our best to ship as quickly as possible.
Carriers
We work with reliable shipping partners such as PostNL, DPD, and DHL to ensure your order arrives safely and on time.
Returns
If you wish to return an item, you’re welcome to do so.
Please note that return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
For full details, please see our Return Policy or contact us at info@yugencreativestudio.be
Customs and Duties
As we currently ship only within the EU (Belgium and the Netherlands), no customs duties or import taxes apply.
Order Issues
If your order hasn’t arrived within the estimated timeframe or arrives damaged, please contact us at info@yugencreativestudio.be with your order number.
We’ll do our best to resolve it as quickly as possible.
Contact
For any questions about your order or shipping, reach out to us at:
📩 info@yugencreativestudio.be
📍 Yūgen Creative Studio – Belgium